Bookings & Cancellation Policy
At Skin + Body Lounge, your appointment time is reserved especially for you. We understand that plans can change, so we simply ask that you provide as much notice as possible if you need to cancel or reschedule.
Booking Your Appointment
A 50% deposit is required at the time of booking to secure your appointment at Skin + Body Lounge.
Your deposit will be deducted from the total cost of your treatment, with the remaining balance payable at your appointment.
Deposits are not required when booking with a valid prepaid treatment credit or package.
Cancellations & Rescheduling
We kindly ask for a minimum of 24 hours' notice if you need to cancel or reschedule your appointment.
Appointments cancelled or rescheduled with less than 24 hours' notice, or missed without notice (no-shows), will result in forfeiture of your 50% deposit, except where otherwise required by Australian Consumer Law.
If you provide at least 24 hours' notice, your deposit may be transferred once to a new appointment, provided it is rescheduled within 7 days of the original appointment date.
Repeated late cancellations, rescheduling or missed appointments may affect our ability to accept future bookings.
Late Arrivals
Please arrive on time so you can enjoy your full treatment.
If you arrive late, your treatment may need to be shortened to avoid impacting the next client's appointment. The full treatment price may still apply, as the appointment time has been reserved for you.
If there is not enough time to safely or appropriately complete your treatment, we may need to reschedule your appointment.
Treatment Credits & Packages
Prepaid treatment credits and packages may be available for selected services at discounted package pricing.
Treatment credits and packages are:
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for the person they were purchased for and are not transferable to another person;
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valid for the period stated at the time of purchase;
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required to be booked and used within their stated validity period; and
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not exchangeable for cash or another treatment unless agreed by Skin + Body Lounge.
Late cancellations or missed appointments may result in the booked session being deducted from your remaining treatment credits.
Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.
Treatment Suitability
All treatments are subject to consultation and suitability.
Please let us know about any relevant medical conditions, medications, allergies, pregnancy or breastfeeding, recent procedures, implants or changes to your health before your treatment.
If we determine that a treatment is not suitable for you, we may recommend an alternative, postpone the treatment or decline to perform it.
Treatment Results
Skin + Body Lounge provides cosmetic skin and body treatments. Treatment responses and results vary between individuals, and specific results cannot be guaranteed.
A Little Courtesy Goes a Long Way
As a small business, late cancellations and missed appointments can have a significant impact. Providing at least 24 hours' notice gives us the opportunity to offer your appointment to another client.
Thank you for respecting our time and helping us provide the best possible experience for everyone. We really appreciate it. 🤍
Skin + Body Lounge