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Privacy Policy

Effective Date: 7 October 2026

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At Skin + Body Lounge, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website, bookings, consultations and treatment services.

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1. Information We May Collect

Depending on how you interact with Skin + Body Lounge, we may collect information including:

  • your name, date of birth and contact details;

  • emergency contact information;

  • booking and appointment details;

  • consultation and consent information;

  • relevant health, medical, medication and allergy information;

  • information about previous treatments or procedures;

  • treatment history, treatment notes and aftercare information;

  • photographs where required for treatment records or where you have provided appropriate consent;

  • correspondence with us by email, phone, website or social media; and

  • transaction and payment information processed through our payment providers.

Some information collected during consultations may be considered sensitive or health information. We collect this information where it is reasonably necessary to assess treatment suitability and provide our services safely and appropriately.

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2. How We Collect Your Information

We may collect personal information when you:

  • make or manage an appointment;

  • complete a consultation, consent or treatment form;

  • purchase a treatment, package or other product;

  • attend an appointment;

  • communicate with us by phone, email, website or social media;

  • provide photographs for consultation or treatment purposes;

  • subscribe to communications or participate in an offer or promotion; or

  • otherwise provide information directly to us.

Information may also be collected through service providers we use to operate our website, booking system, forms and payment services.

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3. Why We Collect Your Information

We may use your information to:

  • manage appointments and bookings;

  • assess treatment suitability;

  • provide and personalise treatments;

  • maintain consultation and treatment records;

  • provide before and aftercare information;

  • process payments and purchases;

  • communicate appointment confirmations, reminders and service-related information;

  • respond to enquiries;

  • improve our services and client experience;

  • meet applicable legal, regulatory and record-keeping requirements; and

  • send marketing or promotional communications where permitted and where you have provided any consent required.

You can unsubscribe from marketing communications at any time.

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4. Health & Sensitive Information

Certain treatments require us to collect information about your health, medications, allergies, medical history, pregnancy or breastfeeding status, implants, previous procedures or other information relevant to treatment suitability.

We only request information that is reasonably relevant to assessing or providing your treatment.

Please ensure the information you provide is accurate and advise us if relevant circumstances change.

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5. Treatment & Client Photographs

Photographs may be taken or provided for consultation, treatment planning, progress monitoring or treatment records where appropriate.

Treatment-record photographs will not automatically be used for advertising, social media or other promotional purposes.

Where we wish to use identifiable photographs or other content for marketing purposes, we will obtain separate consent.

You may decline marketing photography without affecting your ability to receive treatment.

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6. How We Store & Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically through the systems and service providers we use to operate our business, as well as in treatment or business records where required.

Access is limited to those who reasonably require the information to provide or administer our services.

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7. Service Providers & Disclosure

We do not sell or rent your personal information.

We may disclose information where reasonably necessary to service providers that assist us with functions such as:

  • website hosting;

  • appointment and booking management;

  • consultation and consent forms;

  • payment processing;

  • email or communication services;

  • data storage and business administration; and

  • professional or technical support.

These providers may process information on our behalf in accordance with their own privacy and security practices.

We may also disclose information where required or authorised by law.

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8. Overseas Data Processing

Some technology providers used by Skin + Body Lounge may store or process information using systems located outside Australia.

Where applicable, information handled by these providers will be subject to their privacy, security and data-handling arrangements.

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9. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

In some circumstances, access or deletion requests may be limited by legal, regulatory, insurance or record-keeping requirements.

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10. Cookies & Website Information

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve the online experience.

Third-party services integrated into our website may also use cookies or similar technologies.

You can control certain cookies through your browser settings and, where available, website cookie preferences.

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11. Marketing Communications

Where you have agreed to receive marketing communications, we may contact you about treatments, products, promotions or news from Skin + Body Lounge.

You can unsubscribe at any time using the unsubscribe option provided or by contacting us.

Service-related communications, such as appointment confirmations and reminders, may still be sent where necessary to manage your booking.

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12. Privacy Enquiries & Complaints

If you have a question, request or concern about how your personal information has been handled, please contact us.

We will take reasonable steps to review and respond to your enquiry or concern.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.

The current version will be published on our website.

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14. Contact

For privacy enquiries or requests, please contact:

Skin + Body Lounge
Email: hello@thebodylounge.com.au
Location: Laverton, Victoria

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