Terms & Conditions
These Terms & Conditions apply to services provided by Skin + Body Lounge. By booking an appointment, receiving a treatment or purchasing a treatment package, you agree to the following terms.
Appointments & Bookings
All appointments are subject to availability and should be booked in advance.
A 50% deposit is required at the time of booking to secure all individual treatment appointments.
The deposit will be deducted from the total cost of your treatment, with the remaining balance payable at your appointment.
Deposits are not required when booking with a valid prepaid treatment credit or package.
Consultations & Treatment Suitability
All clients are required to complete a consultation and provide accurate and relevant health information before treatment.
This may include information about medical conditions, medications, allergies, pregnancy or breastfeeding, implants, recent procedures and other factors that may affect treatment suitability.
Skin + Body Lounge reserves the right to postpone, modify or decline a treatment where it is considered unsuitable or where further medical clearance may be appropriate.
Physical Contact During Treatments
Some treatments require direct physical contact with the treatment area, including the application and movement of treatment devices, products or hands-on techniques.
Depending on the treatment selected, this may include areas such as the abdomen, waist, hips, thighs, buttocks, arms or back.
Your comfort and privacy are important to us. Treatment areas will be discussed with you beforehand, appropriate draping will be used where required, and you can ask us to pause, adjust or stop treatment at any time.
Skin + Body Lounge will not treat intimate areas unless this has been specifically discussed and agreed as part of the treatment being provided.
Treatments & Results
Skin + Body Lounge provides cosmetic skin and body treatments, including skin penetration and non-invasive treatments.
Treatment recommendations are based on your consultation, individual concerns, treatment goals and suitability.
Individual responses and results vary, and specific results cannot be guaranteed. Some treatments may require a series of sessions and ongoing care to achieve or maintain the desired outcome.
Our treatments are not intended to diagnose or treat medical conditions and are not a substitute for advice or treatment from a qualified healthcare professional.
Pricing & Payments
All prices are displayed in Australian dollars (AUD) and may be updated from time to time.
The applicable treatment price will be confirmed at the time of booking or purchase.
A 50% deposit is payable at the time of booking, with the remaining balance due on the day of treatment, unless otherwise stated.
Deposits are applied towards the cost of the booked treatment in accordance with our Booking & Cancellation Policy.
Cancellations, Rescheduling & No-Shows
We kindly ask that clients provide a minimum of 24 hours' notice when cancelling or rescheduling an appointment.
Appointments cancelled or rescheduled with less than 24 hours' notice, or missed without notice (no-shows), will result in forfeiture of the 50% booking deposit, except where otherwise required by Australian Consumer Law.
Where at least 24 hours' notice is provided, the deposit may be transferred once to a new appointment, provided the new appointment is booked within 7 days of the original appointment date.
Repeated late cancellations, rescheduling or missed appointments may affect our ability to accept future bookings.
Treatment Credits & Packages
Treatment credits and packages may be available for selected services and may include discounted pricing.
Any applicable validity period will be advised at the time of purchase. Treatment credits and packages are intended for use by the person they were purchased for and cannot ordinarily be transferred to another person or exchanged for cash.
Late cancellations or missed appointments may result in the booked session being deducted from the remaining treatment credits.
Any refunds or other remedies will be provided where required under Australian Consumer Law.
Client Responsibilities
To help us provide treatments safely and appropriately, clients are responsible for providing accurate and complete information during consultation and advising us of any relevant changes before subsequent treatments.
Clients are also responsible for following the before and aftercare instructions provided for their treatment.
If you are unsure about any instructions or experience an unexpected reaction following treatment, please contact Skin + Body Lounge.
Microneedling & Skin Penetration Treatments
Microneedling involves controlled skin penetration and may result in temporary redness, warmth, sensitivity, tightness, dryness, mild swelling or flaking.
Suitability will be assessed before treatment, and clients must disclose any relevant medical conditions, medications, skin conditions or recent procedures.
Clients are expected to follow the provided microneedling before and aftercare instructions.
Treatment Location
Skin + Body Lounge operates by appointment only from our private treatment room in Laverton, Victoria.
Please arrive at your scheduled appointment time. Detailed appointment and location information will be provided as required.
Liability & Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded.
To the extent permitted by law, Skin + Body Lounge is not responsible for loss or adverse outcomes resulting from inaccurate or incomplete information provided by a client, failure to follow treatment instructions, or circumstances outside our reasonable control.
Privacy
Personal and health information collected through consultations, bookings and treatments is handled in accordance with our Privacy Policy and applicable privacy requirements.
Information is collected only where reasonably required to manage your appointments, assess treatment suitability and provide our services.
Website Information Disclaimer
Information provided on the Skin + Body Lounge website is for general information and education only. It is not intended to provide medical advice, diagnosis or treatment.
Treatment information, expected results and suitability may vary between individuals. A consultation is required to determine whether a treatment is appropriate for you.
Images, testimonials and treatment results shown on this website are individual examples and should not be taken as a guarantee of results.
If you have a medical condition or concerns about whether a treatment is appropriate for you, please seek advice from an appropriately qualified healthcare professional.
Changes to These Terms
Skin + Body Lounge may update these Terms & Conditions from time to time. The current version will be available on our website.
Contact
If you have any questions about these Terms & Conditions, treatment suitability or your appointment, please contact Skin + Body Lounge before your treatment.